Frequently Asked Questions
Everything you need to know about bringing the Vermilion aesthetic into your home.
What is the standard shipping time for Vermilion Collection pieces?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days, while larger furniture items may require specialized white-glove delivery within 2 weeks.
How do I care for my handcrafted home decor?
To maintain the longevity of your items, we recommend dusting with a soft, dry microfiber cloth. Avoid harsh chemicals or abrasive cleaners, especially on our artisan-finished ceramic and wood pieces.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your products ethically sourced?
Yes, at Vermilion Collection, we partner with sustainable manufacturers and local artisans who prioritize fair labor practices and environmentally friendly materials.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What should I do if my order arrives damaged?
Please inspect your order upon receipt and contact our support team immediately at support@vermilioncollection.com with photos of the damage. We will arrange for a replacement or a full refund right away.